Policies

:: PAYMENT ::

Payments are accepted via all major credit cards, wire transfer, money order, and company or personal check. Credit/Debit Card payments can be made via our website or over the phone. All payments made via wire transfer will be verified before processing of order will begin. Processing of orders with payment made by check or money order will not begin until the check or money order has been received, deposited and funds have cleared and are available in our account. All payments are non-refundable, unless otherwise designated, at our discretion. No job will be sent to production or released files until full payment is received. All bounced/insufficient funds checks are subject to legal action to the full extent of the law and penalization. If partial credit is allowed terms are 10% every 2 weeks from the due date, unless another agreement has been made

:: REFUNDS / ORDER CANCELLATION / DEADLINES::

We process orders as soon as they are received correctly. If a customer wishes to cancel an order which he has been placed, it is his responsibility to contact us immediately. If the order has already been plated and scheduled for production, or if printing has already begun, the customer will remain responsible for full payment. Also please note once the design process has begun no refunds can be given for artwork rendered. Otherwise, refunds may be granted less labor, processing, and/or administrative fees. All work already rendered is non refundable. Refunds will be issued via check or credit card, and may take up to four (4) weeks to be processed. For all other situations, payments made to Top Class Designs are non-refundable. We will always make a valid attempt to always ensure client satisfaction to the limit the situation allows us.

Top Class is not responsible for circumstances beyond our control and will make a valid effort to produce everything of the highest quality and on time based on the given estimate. If delivery is impaired by an act of GOD, machine failures, shipping delays etc. Top Class will make every necessary attempt to complete and get the order produced on time. If a job is time critical we suggest placing a rush order if adequate time is not given for unforeseen circumstances, if possible. Estimates of time are only estimates based on regular circumstances and are not guaranteed.

:: TAGLINE ::

In an effort to keep our manufacturing costs down and retail prices low by reducing our associated advertising expenditure, all printed products will discreetly include the tagline "www.TopClassDesigns.com 1-305-433-5574" and placed in an available area along the outer edge of the product. Omission of this tagline will be facilitated only if a specific request is made by the customer, and it's omission will incur an additional surcharge of $25.00 per 5,000 flyers (with a minimum charge of $25.00 for quantities less than 5,000). This only applies to flyers with at least a 1/8 th size dimension, business cards or brochures will not be tagged. It will be in a small 5pt size arial font. All flyer priced with special will receive this tag manditory.

:: PROOFING and DESIGN::

Prior to submission of "print-ready" artwork or approval of design for printing, it is the customer's responsibility to ensure that all edits are finalized, with content and design having been carefully reviewed and proofread to his satisfaction. Furthermore, we are not responsible for proofing any submitted "print-ready" jobs and will not accept responsibility or liability for any content or design errors within submitted "print-ready" artwork or after final approval of design for printing has been provided. After proofs have been finalized no changes will be made, additional charges added or none at our own discretion for extra time spend re-rendering files.

Please note our design policies: You are entitled to 3 proofs per your design or otherwise noted. EACH ADDITIONAL CHANGE will be charged as follows: $25 flyers, $15 business cards and $45 to brochures. So please critique the first proof well with any changes needed and always best to include all details for the initial design. Once the design process has begun no refunds can be given.

Client assumes all responsibility for proper permission of copyrighted images, text and logos placed on flyers, business cards etc.

:: REVISIONS ::

The client is entitled to 3 revisions per job on the initial design, after that amount there may be an extra charge, usually +-$20 extra depending on the job. All information must be provided at the start of the job or told in advance of possible changes, this will save the chance of designs having to be revised and extending the completion time. Once the job is approved any changes will incur an additional design fee. We try and complete each client’s job as quickly and efficiently, so we request that these guidelines be followed. We dedicate a certain amount of time per client in order to give each client enough dedicated time in a day to complete their job. These fees will only be waived unless agreed upon with the designer.

:: FILES ::

Top Class owns the rights to all editable files produced, we are only responsible for finished products not what it took to produce the desired materials. If these files are needed there will be an additional release charge. If any logos are wanted from the design, there will be an additional logo cost expense.

Due to gang runs printing process of flyers exact colors and flyer cuts cannot be guaranteed. If your job is color critical please let us know and we will print your job with a PMS match color match for an extra fee. We are not responsible for poor quality print from images that are sent in 72dpi which is typically images that are pulled off the web. All images must be in 300dpi. All print jobs must be sent in CMYK and in the proper sizes, we are not responsible for to resize or edit any jobs sent to us to print. Note that all jobs will normally come out darker than what you see on the screen due to brightness of your screen and varing screen types. Its always best to design lighter to avoid this issue. We do try and make a valid effort to proof files but in a effort to produce your jobs quickly, this is not always possible.

:: PRINT and Faulty goods::

All our jobs are printed in gang runs unless noted otherwise. When printing in gangs multiple jobs are polled together on sheets and saves setup costs, time and paper. By doing this slight variations in color and cut cannot be guaranteed, this is a industry standard with gang runs. It is recommended that a color match proof is ordered or that our color safe key is utilized which will allow you to have a reasonable expectation of color output. Although it is impossible to definitively match a given color, these colors are considered safe and less susceptible to large shifts in appearance, up to 5-10%.

In print it is possible in some cases for a few misprints and we normally print over runs just in case. We always try our best to always provide the best in quality will normally replace flyers that are heavily (majority) misprinted if not noticed before packaging.

For any kind misprinted or unacceptable goods, the client has 24 hours to review and return ALL of the printed or faulty goods within one week. Once returned we will review the matter and determine a suitable solution or if they will be replaced.

Please note all flyer jobs are printed on 14pt card stock with UV coating unless specified.

Digital print work: Booklets (unless full bleed cover insert was requested) and letterheads are printed with no bleed unless requested with additional costs.

:: SHIPPING and EXPORTED GOODS ::

We are not to be held responsible for damaged or lost goods. In the event of a damaged or missing item because of shipping you must contact the shipping company directly and file a claim. We will make every effort to help you get this situation taken care of. We have done our part by producing the goods and it is then left in the hands of the shipper to make sure it reaches on time and safely. Shipping times are only estimates based on regular circumstances and we cannot be held responsible for things beyond our control.

We are not responsible for items shipped out of the country. It is the client’s responsibility to ship goods back for any kind of refunds or exchanges to make any kind of determination of the job. All items are FOB Miami. We will make every effort to fix this issue with minimal costs to us and the client.

Note all shipping prices given are only estimates and actual prices may vary due to fuel price increases or weight differences etc. If the amount is higher the additional cost must be paid in full.

:: PRICES and Specials* **::

Prices are subject to change without notice. Price quotes are valid for 30 days. Specials may not be combined and must be mentioned on the time of ordering. Free shipping specials are limited to business cards and flyers 4x6 or smaller within Florida. All flyers on special will be tagged with www.topclassdesigns.com unless a $20 fee is applied.

:: LIABILITIES ::

Late payment charge - 10% every 2 weeks when invoice becomes past due, unless another agreement has been made. In the event of any outside collection agency or attorneys needed to recover money owed to Top Class Designs, principals agree to be responsible for all costs of collection including collection agency & attorney’s fees and costs. Collections start after one months of being past due, we reserve the right to proceed sooner if we believe the client is a credit risk, especially if full credit terms were not given.

If a credit card is left on file we reserve the right to process all cards on file in the sum of the balances plus any extra fees incurred within 2 weeks of being over due. If the card declines we will proceed with collection to the full extent as mentioned above.